Frequently Asked Questions
Everything you need to know about your Shiels shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for jewelry and accessories?
We offer a 30-day return policy for most items, provided they are in original condition and accompanied by proof of purchase. Please note that earrings cannot be returned for hygiene reasons.
Do you offer a warranty on your products?
Yes, all our jewelry and watches come with a 12-month manufacturer's warranty covering material and manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible interest-free payment options like Afterpay, Zip, and humm.
How can I find my correct ring size?
You can use our online Ring Size Guide located on each product page, or visit any of our store locations for a professional fitting.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status.