Returns & Exchanges
At Shiels, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for change of mind or exchanges. Items must be in their original condition, unworn, and accompanied by the original packaging and proof of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place your jewelry in its original box and use a protective shipping mailer to prevent damage during transit.
Ship to Shiels
Attach the generated shipping label to your package and drop it off at any authorized postal service location, ensuring you keep your tracking receipt.
Quality Inspection & Refund
Once our specialists receive and inspect your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing